Privacy & Cookie Policy
Last updated: 4 February 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from soupapotamus.com (the “Site”).
Personal Information We Collect.
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using:
Cookies: data files placed on your device or computer that often include an
anonymous unique identifier. Learn more about cookies and how to disable them
at http://www.allaboutcookies.org.
Log files: track actions occurring on the Site and collect data such as IP
address, browser type, Internet service provider, referring/exit pages, and
date/time stamps.
Web beacons, tags, and pixels: electronic files used to record information
about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address,
and phone number. We call this “Order Information.”
“Personal Information” in this Privacy Policy includes both Device Information and Order Information.
How Do We Use Your Personal Information?
We use Order Information to fulfill orders placed through the Site, including processing payment, arranging shipping, and providing order confirmations and invoices.
Additionally, we use Order Information to:
Communicate with you; Screen for potential risk or fraud; Provide information or advertising relating to our products or services based on
preferences you have shared.
We use Device Information to help screen for potential risk and fraud (especially your IP address), and to improve and optimize our Site by generating analytics about customer browsing and behavior and evaluating marketing and advertising campaign performance.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described. For example:
We use WooCommerce to power our online store. Their privacy policy is
available at https://woocommerce.com/pl/privacy-policy/
We may also share your Personal Information to comply with applicable laws or
regulations, respond to subpoenas or lawful information requests, or protect our rights. We do not share your opt-in to SMS campaigns with any unrelated third party. We may share your Personal Information, including SMS consent status, with service providers who help deliver text messages (e.g., platform providers, carriers, and vendors supporting SMS delivery).
Behavioral Advertising
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We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be relevant to you.
To learn more about targeted advertising, visit the NAI’s educational resource at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising via:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-
us/resources/policies/personalized-ads
You may also visit the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
Do Not Track
We do not alter our data collection and usage practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. To exercise this right, contact us using the information below.
We process your information to fulfill contracts (such as orders placed through the Site) or pursue legitimate business interests. Your information will be transferred outside of Europe, including to the United States.
Your California Privacy Rights (CCPA)
If you are a California resident, you have certain rights under the CCPA and CPRA, including:
Right to Know
You may request disclosure of:
The categories and specific pieces of personal information we have collected
about you;
The sources of that information;
The business or commercial purpose for collecting or sharing it;
The categories of third parties with whom we share it.
Right to Delete
You may request that we delete personal information we collected from you, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing
We do not sell your personal information. You may contact us at
orders@soupapotamus.com to submit an opt-out request.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
Categories of Personal Information Collected
- Identifiers (name, email, phone, address);
- Commercial information (purchase history, ordering or subscription status);
- Internet/network activity (browsing behavior, interactions);
- Payment information (billing details; full card numbers are not stored by us).
We respond to verifiable consumer requests within 45 days, or as required by law.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.
Product Subscription Data
If you subscribe to products for recurring delivery, we collect and process the following information (“Subscription Data”):
- Payment method details (credit/debit card information);
- Billing and shipping addresses;
- Subscription preferences (products, delivery frequency, quantities);
- Subscription start dates and renewal schedules;
- Subscription history, modifications, and cancellations.
How We Use Subscription Data
- Process recurring subscription charges;
- Fulfill and ship subscription orders;
- Send order confirmations and shipping updates;
- Send renewal reminders;
- Notify you about product availability or price changes;
- Provide subscription-related customer support.
Subscription Payment Processing
Your subscriptions may be managed through a third-party subscription platform.
Payment information may be securely transmitted to that party for recurring billing. We select providers that process payment data according to PCI-DSS standards. We do not store your full credit card number on our servers.
Subscription Data Retention
We retain your Subscription Data for as long as necessary to maintain your account, provide subscription services, comply with legal obligations, resolve disputes, and enforce agreements and policies. When the information is no longer required, we delete or anonymize it according to our data retention practices.
You may request deletion of Subscription Data at any time by contacting
orders@soupapotamus.com.
Subscription Communications
As part of your subscription, we will send the following transactional communications:
- Subscription confirmations;
- Renewal and charge notifications;
- Order confirmations and shipping updates;
- Product availability or price change notices;
- Annual subscription summaries (California residents).
These communications are required to manage your subscription and are separate from marketing emails.
Changes
We may update this policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, questions, or complaints, contact us:
Email: soupapotamus@gmail.com
Address: 494 Robert Dann Drive, Painted Post NY, 14870
SoupaPOTamus
Location: 494 Robert Dann Drive, Painted Post NY, 14870
Phone: +1 6073686941
Email: soupapotamus@gmail.com